They Just Don't Get ItThis captures the essence of frustration! Customer
Service - If you have ever had to deal with a major corporation's customer service
then you will really appreciate this. My Aunt died this past January. CitiBank
billed her for February and March for their monthly service charge on her credit
card, and then added late fees and interest on the monthly charge... the balance
had been $0.00...now was some where around $60.00) I placed the following phone
call to CitiBank: Me: "I am calling to tell you that she died
in January." CitiBank: "The account was never closed and
the late fees and charges still apply." Me: "Maybe, you
should turn it over to collections..." CitiBank: "Since
it is 2 months past due, it already has been." Me: "So,
what will they do when they find out she is dead?" CitiBank:
"Either report her account to the frauds division, or report her to the credit
bureau...maybe both!" Me: "Do you think God will be mad
at her?" CitiBank:"...excuse me ..?" Me:
"Did you just get what I was telling you...the part about her being dead?" CitiBank:
"Sir, you'll have to speak to my supervisor!" (Supervisor gets on the
phone) Me: ''I'm calling to tell you, she died in January." CitiBank:
"The account was never closed and the late fees and charges still apply." Me:
"You mean you want to collect from her estate?" CitiBank:
"...(stammer)"..."Are you her lawyer?" Me: "No,
I'm her great nephew." (Lawyer info given...) CitiBank: "Could
you fax us a certificate of death?" Me: "Sure." (Fax
number is given.) (After they get the fax.) CitiBank:
"Our system just isn't setup for death..." Me: "Oh..." CitiBank:
"I don't know what more I can do to help..." Me: "Well...if
you figure it out, great! If not, you could just keep billing her...I suppose...don't
really think she will care..." CitiBank: "Well...the late
fees and charges do still apply." Me: "'Would you like
her new billing address?" CitiBank: "That might help." Me:
"(Odessa Memorial Cemetery #### Hwy 129 and plot number given.)" CitiBank:
"Sir, that's a cemetery!" Me: "What do you do with
dead people on your planet?!!"
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